Kos Aqua Beach Club

I don't want you to think Im just having a moan as that's really not the case. The hotel was good by Greek standards although the cleanliness of the pools left a lot to be desired and resulted in a lot of guests contracting ear infections (my daughter included) and subsequently large bills from the resident doctor (the richest man on the island I suspect) On our last day it was brought to our attention that someone had used the swimming pool as a toilet and the lifeguard was informed - half an hour later he arrived with a fishing net but failed to collect both deposits! This was reported again but he had gone off duty and the manager wasn't available so I assume it was left until the following morning! Indeed a lady from Belgium I spoke to said she had been at the hotel for 8 days before the pool was cleaned and several guests had complained to the management about the situation.

The other issue that didn't affect us directly was the double booking of rooms and not just one or two - on one day 150 families were sent to another complex and we spoke to several other people who had been sent as far away as Kardemena with the hotel putting on coaches to bring them back for meals 5 days a week! Some of the guests had got together and were talking about contacting the media. The only effect this had on us was when we tried to book to keep our room on as we had to check out at midday and werent being picked up until 11.10pm Sat night. We asked at reception on the weds and were told we could pay 45 euros to keep our room til 6pm but that we had to go back again on Fri to book. On returning on Friday we were dismissed by the reception staff and told that under no circumstance would there be any room in the complex available but we could have the courtesy room for 30 minutes! Yes they expected 4 of us to shower change etc in 30 minutes, luckily we had met a family from Liverpool who kindly let us use their room. They told us they had been to the same hotel last year but since had found out that First Choice have pulled out of the hotel and the restaurants that they had been told would be open this year still arent and in fact the steak restaurant that should have offered 50% off a la carte meals is also closed.

There are other incidences too numerous to mention and I fully intend to contact Olympic Holidays to tell them how disgusted I am with the hotel, its staff and the Olympic representatives attitude and lack of knowledge of the hotel and surrounding area.