We arrived in a thunderstorm and were then told our luggage would be an hour coming as it was too wet for the staff!! They didn't say it was left out on the runway and as a result most of the contents were soaked. We got on the coach and together with friends were the first to be dropped off. We were told a rep would be waiting-he wasn't. In the dark at 5.15am with no idea of the layout managed to find our room but our friends couldn't find theirs.The rep arrived about 20 mins later and room found.
I must say that after this we spoke to our rep Kerry (Not the missing one) who was very helpful and came to our appartments every day. I think it was the most we have seen of a rep on any Greek holiday !!
We knew what to expect at Kos airport-about a mile of passengers and when you do get to the departures everyone packed into it with no room to move/breath.