I first visted the Taj Mahal the year it was opened and was let disapointed - but I put this down to teething problems.
This year I went back with friends who lived in Kardamena.
And what an experience it was!!!
Let me start by setting the scene.....
Lovely decor, and only 3 other tables of 2 in the night we went - we were hoping for swift service as my firends had taken time off work to come out with me for a meal.
We ordered our drinks and meals, Penny came and chatted to the girls like long lost friends and took the order.
Out came the drinks, followed shortly after by the popadoms - great!
The waitress appeared with what loked like 3 starters - were they ours? - and took them to the hot lad in the yellow t-shirt (surely he couldn't eat 3 starters?), who kindly sent her over to us.
After demolishing the starters - which whilst pricey were nice, the waitress came and took the plates away leaving our cutlery for the next course.
We sat happliy chatting, catching up on the gossip - 20 minutes had past and the girls had to be at work in 15 minutes time but there was no sign of the main course.........
The wiatress appears AND CLEARS OUR KNIVES AND FORKS WAY???????????????????????????????????
WHY? We pointed out we hadn't had our main courses and off she scurried to the Kitchen.
5 minutes later, Penny is at our table apologising as it appears our main courses have been FORGOTTEN.
After (forecfully) offering us take-aways (what are we going to do with them???) we ask for the bill having explained that the girls have to be at work.
The bill comes - are you sitting down for this bit - 35 EUROS for a few drinks, 6 popadoms and 3 starters!!! The bill indicated 10% discount, but by my maths I couldn't see where this had come in....
At no point did she offer to compensate us for a lost/wasted evening - the girls had to go to work until the early hours of the morning on half empty tummys amd I was left to eat on my own!
Now, I wasn't expecting a freebie for the cock-up but I must say that the customer service was terrible.
All 3 people were at fault - Chef, Waitress and Owner..... at any time they could have rectifed the mistake, but did not, we had to point it out to them.
I believe in good service and of all of the places that I have eaten out in around the globe, this has got to be the worst customer service I have ever received. We were made to feel as if we were in the wrong. Be us workers or holiday makers we are all entitled to good customer service.
I would never recommed this place and if you do chose to go, I hope that your experience is better than mine...and be sure to take plenty of money!
The prices are written in felt pen on the plastic sleeves and a lot have rubed off so god only knows what some of the meals/drinks cost........