Got back last week and although everything was ok - it was just ok and they didn't manage to wow us this year as in the previous couple of years in Tingaki.
Billy-jo was our rep - very inexperienced and couldn't even deal with the most basic of questions - not really her fault though as I was told she was new to the company and kind of thrown in at the deep end - not really fair on the poor young girl. She was pleasant enough though so you can't fault her for trying.
We have been very impressed with Kosmar in the past but this year it was just lacking the personal touch that we had received from Caz our rep of the last 2 years. She gave a real personal touch, if we weren't round the pool for a few days and she hadn't seen us in the village she would leave us little messages just to see how we were doing, keep our daughter amused on her visits by letting her "help the rep" as she calls it and her knowledge of the area was great. A real credit to the company and a true lover of Kos by all accounts.
Billy-jo tried but from my perpective (and I work as a training & development officer) she just needed a little bit more training and support and even by her own admission she felt pushed by the company. It just all seemed too much like a Thompsons holiday this year (the reason why I don't travel with them anymore) - meet you at the airport, leave you at your hotel, take your money for trips (whilst piling on the pressure to actually buy something) and don't make an effort for the rest of your stay!
Will be considering Kosmar in future - they've lost that touch that made them such a great company to travel with in the past which is such a shame!